EU Customer
Management Project Manager
The British
Council EU region is looking to recruit a Customer Management Project Manager
at Grade E.
Role Profile
The role of Customer Management Project Manager
will provide regional sales and customer management leadership that results
in tangible benefits for EU Europe Full Cost Recovery businesses by developing
and improving EU Europe’s customer management, specifically:
·
embedding a culture of excellent service to customers whereby
every interaction builds trust, inspires and makes it easy for the customer.
- developing and delivering a regional sales and customer management strategy for EU Europe Teaching and Exams businesses that meets corporate objectives and geographical priorities and takes into account the needs and expectations of external/internal stakeholders and market opportunities.
·
developing and implementing a learning and development strategy in
support of the global Customer Management strategy. Ensuring all learning and
development interventions are appropriate, targeted and lead to measurable
performance improvements.
- reviewing the regional customer operations in EU Europe. Assess the capacity and capability for meeting customer demand in the region, propose changes to our delivery models and oversee the implementation of the agreed changes.
This is a
fixed-term post recruited on local country appointed terms – at Grade E. It is
re -advertised externally in the following countries: Czech
Republic, Greece,
Italy, Poland, Portugal,
Romania, and Spain. The post can be located in any of these countries. The post holders will have to be
eligible to work in the country of appointment. Candidates based in any one of
these countries would if successful continue working in the country in which
they are now working/based. Candidates based outside any of these countries
will be expected to transfer to one of the countries (based on business need)
and transfer terms will apply. The
successful candidate is expected to start the job within one month after
recruitment (if relocation is needed to be done within three months of start of
the job).
If you have any questions about the role or
the conditions please contact in the first instance Helga Stellmacher at helga.stellmacher@britishcouncil.fr.
If you are
interested in this opportunity please read the role
profile and submit your application form
to human.resources@britishcouncil.bg.
We are not accepting CVs.
The deadline for applications is 1730 GMT, 4
April 2012. The
interview dates are planned for 19 – 20 April 2012.
The British Council is committed to a policy
of equal opportunity and we guarantee an interview to disabled candidates who
meet the essential criteria.
ΟΛΟΚΛΗΡΗ ΤΟ ΠΑΚΕΤΟ ΤΗΣ ΠΡΟΚΗΡΥΞΗΣ ΕΔΩ!!
Δεν υπάρχουν σχόλια:
Δημοσίευση σχολίου